Returns & Exchanges
At Koala Babycare, we want you and your little one to be completely satisfied with your purchase. If you are not happy with your fashion items, you can return them within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return.
Prepare the Package
Place the items in their original packaging, ensuring all tags are attached and the garments are in unworn, unwashed condition.
Ship the Items
Print the prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing